Refund policy

Every order is covered by SmurfRealm buyer protection. Here is exactly what that means.

You get a full refund or replacement when

• We do not deliver within the delivery time shown on the listing (plus a 12-hour grace period).
• The item is materially different from the listing (wrong region, wrong rank, missing items, invalid code).
• An account is recovered or becomes inaccessible within the warranty window shown on the listing, and you changed the password and recovery details immediately after delivery.

Not covered

• Items delivered as described that you no longer want.
• Publisher bans or suspensions caused by your own activity after delivery.
• Account loss after the warranty window, or where you did not secure the account after delivery.
• Problems reported after the warranty window closes.

How to claim

Open your order page and press “Open a dispute”, then describe the problem in the chat with screenshots. We reply within 24 hours and resolve most disputes the same day. Approved refunds go back to the original payment method within 3–7 business days, or to your crypto wallet within 24 hours.

Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks on orders that were delivered as described are contested with delivery logs and chat records, and the account used will be blocked.