SmurfRealm 1-Year Warranty and Refund Policy

At SmurfRealm, operated by HEDEF LTD, we prioritize the satisfaction and confidence of our customers. We offer a comprehensive 1-Year Warranty on our accounts to ensure peace of mind. Please review the following warranty, refund, and replacement policy:

1-Year Warranty

We provide a 1-Year Warranty on all accounts purchased from SmurfRealm. This warranty ensures that should the product be banned due to a fault on our side within one year of purchase, we will refund or replace the account, based on your preference.

Refund and Replacement Conditions

  • If the account is banned due to a fault on our side, such as issues with account creation or security, within one year of purchase, we will refund or replace the account, as per your choice.
  • However, if the account is banned due to your actions, such as toxicity or cheating, we cannot refund or replace the account.
  • Please ensure that you change the password and email upon purchase. Failure to complete this step will result in us being unable to reimburse you.
  • It is crucial that you refrain from using the resources or playing on the account without checking everything first. Once the account is used, it becomes ineligible for refund or replacement. Please exercise caution.

Refund Procedure

To initiate a refund or replacement under our 1-Year Warranty, please follow these steps:

  1. Contact us at [email protected] within one year of purchase, providing your order number and details about the account you wish to refund or replace.
  2. Our customer support team will review your request and provide you with further instructions on how to return the account if necessary.
  3. Once we receive the returned account and verify the issue, we will process your refund or replacement accordingly.
  4. Refunds will be issued to your original method of payment, and replacements will be provided promptly.

Contact Us

If you have any questions or concerns regarding our 1-Year Warranty, Refund, and Replacement Policy, please do not hesitate to contact us at [email protected]. Our dedicated team is here to assist you.

Changes to This Policy

We reserve the right to update or modify our 1-Year Warranty, Refund, and Replacement Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website.

Thank you for choosing SmurfRealm. We value your trust in our products and services.