Refund Policy
Effective Date: 07.01.2025
At SmurfRealm, we strive to ensure customer satisfaction with every purchase. However, due to the nature of our products and services, we have established the following refund policy:
1. Items and Currencies
Refunds are not offered for in-game items or currencies once the transaction is completed. All sales are final.
2. Accounts
Refunds for accounts are only provided in cases where an issue arises due to an error or fault on our side. If you believe an account you purchased has an issue caused by us, please contact our support team immediately for resolution.
3. Special Offers
Special offers are non-refundable as they are brought to stock specifically upon the customer’s request. Please ensure you review all details before confirming your purchase.
4. How to Request Support
If you encounter any problems with your purchase, please reach out to our support team via one of the following methods:
Email: support@smurfrealm.com
Live Chat: Available on our website
Discord Server: Join our community for real-time assistance
Thank you for understanding our refund policy. We are committed to providing quality products and services, and we encourage you to reach out with any concerns.
